Channels & Apps
Chat Widget Links
Connect support or onboarding chat surfaces back to Compass so answers stay linked to real documentation.
Chat widgets work best when they help people reach trusted docs quickly instead of trying to replace them.
What to link from chat
- setup guides for first-run questions
- troubleshooting articles for repeated support issues
- feature explainers for advanced workflows
Simple implementation checklist
- Match the widget language to your product voice
- Deep-link to the most relevant Compass article
- Keep prompts narrow so replies stay useful
const widgetConfig = {
placement: 'bottom-right',
showLauncher: true,
welcomeMessage: 'Need a hand getting started?',
};Why this helps
When chat replies point back to maintained docs, your support layer stays lighter and your product knowledge stays easier to update in one place.